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Mystery Subscription FAQs

If you have any other questions, please contact me at help@plannerface.com.

General

This is a monthly subscription for a kit and extras, with a different theme each month. The art in the kits is custom exclusive art that will only be available for Plannerface!

The kits are a mystery, so you won't know what kit you will be getting in advance (but a small hint (similar to the Cyber Monday mystery kit teaser) will be sneaked in the Plannerface Facebook Group and social media so you get an idea of the theme beforehand).

You can choose either a full kit or mini kit option for the subscription (these are the same layout as current full and mini kits in the shop). In addition to the kit, the subscription will also include a co-ordinating glitter add-on sheet, text header add-on sheet, functional add-on sheet and a journalling card.

There will be a range of themes to suit all interests. Some themes will be specific for certain holidays or seasons, but many will be suitable to use any time.

The subscription will only be available on Shopify, not on Etsy. The sign up window will open from 25th of the month before, to the 1st of the month of the subscription e.g. for the February subscription, sign ups open on 25th January and will close on 1st February. The exception will be for the initial January subscription, where sign ups will be open from December 27th - January 3rd.

When sign ups close on the 1st of the month, we will then process all the orders and these will ship in the middle of that month e.g. February subscriptions will close on 1st February, and will ship in the middle of February. You will receive an email when your kit is on it's way.

To have your kit shipped Signed For (UK) or Tracked & Signed (international), you will have to sign up to a different subscription listing. Click here for the standard vertical kit or here for the mini kit. Due to Shopify limitations, I cannot offer a choice of shipping methods within one subscription, hence the additional listings. If you wish to switch shipping methods in the future, you'll need to cancel & re-subscribe to the other subscription listing.

Popular collections may be released for general sale in the shop later down the line, but I can't guarantee this. If a kit is released it will be at least a year after it was available in the subscription. I recommend being part of the subscription to avoid any disappointment!

The Plannerface Buy, Sale, Trade Facebook group is a place where you can sell on any subscription (and other) Plannerface kits that you no longer require. Before putting an item up for sale, please ensure you read the group rules regarding sales.

Subscription places are currently unlimited. If anything changes, I'll update this answer!

Pricing

There will be two options for the mystery subscription - monthly billing or a one off purchase. You will only be able to purchase the mystery subscription (including one off purchases) at www.plannerface.com, not on Etsy.

Spots will open each month from 25th - 1st for you to sign up to the monthly subscription. Once you sign up, this will be a monthly rolling subscription and you will be be billed for the subscription automatically for future months unless you cancel*. The monthly subscription will be slightly cheaper than purchasing one off as a thank you for signing up monthly - so you will receive everything at a discounted price!

The monthly subscription will be carried out through Shopify. Unfortunately, the subscription app does not allow the use of PayPal, Apple Pay or other accelerated payment methods - you will need to use a credit or debit card to sign up.

You will be billed each month on the same date you initially signed up, e.g. if you signed up on the 28th of the month, you will be billed on the 28th for each month thereafter.

*You must remain subscribed for a total of 3 billing cycles before you can end the subscription. e.g. If you first subscribe in January, you must remain subscribed for the February and March kit before you are able to cancel any time from April onwards.

Spots will open each month for you to purchase the next mystery kit one-off. The price will be set slightly higher than the monthly subscription, so for the best value you may want to consider the monthly rolling subscription.

If you sign up to the monthly billing, it will cost
- £8 for the mini kit option (removable matte)
- £14 for the standard vertical kit option (removable matte)
- £11.50 for the mini kit option (premium matte)
- £17.50 for the standard vertical kit option (premium matte)

If you purchase one-off, it will cost
- £10 for the mini kit option (removable matte)
- £16 for the standard vertical kit option (removable matte)
- £13.50 for the mini kit option (premium matte)
- £19.50 for the standard vertical kit option (premium matte)

This includes 1 mystery kit + all extras.

Postage will be £0.80 for UK, £1.80 within Europe and £2.60 elsewhere. This is as low as possible to be the most cost effective for you. Please be aware that these prices are subject to change slightly with standard Royal Mail price increases.

No discount codes, reward points or gift cards will be valid on the mystery kit monthly subscription or one off payment option. Any orders using a code or points will be cancelled. You will also not be able to add a PR team name in the notes to seller.

Yes! You will get reward points on your plannerface.com account for monthly subscriptions and one off purchases. If you are new to using the Plannerface website, please create an account when shopping - this means you will receive reward points which give you discounts on Plannerface purchases in the future!

You have the option to cancel your subscription after 3 billing cycles have elapsed. You can manage an active subscription through your account on the Plannerface website - to access this, click your name in the top right when logged in and choose "Manage My Subscriptions", then the subscription number.

You need to do this before billing is processed for the next month which is on the date you originally subscribed e.g. if you subscribed on the 29th of the month, to stop subscribing for April onwards, you need to cancel before 29th March or you will be billed again.

You can start your subscription again at any time by signing up again on the Plannerface website when the next month subscriptions re-open, providing there are open spots.

To skip a month of the subscription, you will need to cancel your subscription and then re-subscribe (see question above).

You will need to purchase the subscription separately to any other Plannerface orders. This includes one off purchases of the mystery subscription due to the extended processing time. Any one off purchases of the subscription with other Plannerface items in the order will be cancelled.